Twilio Development — Voice, Video, SMS & MMS
Wiki Article
Twilio is a cloud communications platform that gives developers programmatic access to phone calls, SMS, video and more through simple REST APIs. Instead of building and maintaining your own telephony infrastructure, you use Twilio’s global network and pay only for what you use. After building multiple twilio developer for clients across USA, UK and Australia — here is how each channel works and when to use it.
Voice — Programmable Calls
Twilio Voice lets you make, receive and control phone calls in your application. You define call behaviour using TwiML (Twilio Markup Language) — an XML-based instruction set — or the Twilio Client SDK for browser and mobile calling.
Common voice use cases include:
- Call centres — Route inbound calls to agents with queuing, hold music and supervisor monitoring
- IVR systems — Interactive voice response menus for automated customer service
- Click-to-call — Let website visitors call your business with one click, from their browser
- Call recording — Record calls for compliance, quality assurance or transcription
- Conference calls — Build multi-party conference rooms with mute, hold and recording controls
- Caller ID lookup — Identify incoming callers before agents pick up